23:23
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CSA for Amazon.in Voice Process by Amazon Development Centre (India) Pvt. Ltd. in Hyderabad / Secunderabad
Experience: 0 to 4 years
Job Description
Amazon.com, World's Largest e-retailer has launched Amazon.in (www.amazon.in) and is currently hiring for Customer Service Associate (Voice), phone support for the customers of amazon.in !!
Its new and Its an opportunity!!
At Amazon, we have re-invented the online shopping experience, cloud computing, publishing and even the book. But thats not all. While most people have heard of Amazon.com, Amazon web services and Kindle products, not many know that we also develop video games, engineer music and video streaming technology, shoot high fashion photography and help other businesses sell and distribute their products. We want you to help share and shape our mission to be Earths most customer centric company. Amazons evolution from website to e-commerce to development platform is driven by the spirit of invention that is part of Amazons DNA. Its what we do every day - and the good news is that we have only just begun. Building on the companys mission of being the Earths Most Customer-Centric company Hyderabad Customer Service started operations in 2005 and has grown steadily in size and scope ever since. We provide 24/7 world class customer service support to North America and UK customers.
Primary Objective: An Amazon Customer Service Associate is a critical part of Amazon and the mission is to deliver Timely, Accurate and Professional customer service to all Amazon customers.
Description:
Demonstrates clear and polite written and oral communication.
Escalates customer issues appropriately and correctly.
Demonstrates timely accurate and professional customer service.
Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrates knowledge and use of departmental resources, policies and procedures.
Understands and correctly uses Customer Service Tools.
Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group.
Utilization (defined as number of hours spent in production work divided by total hour paid) should be no less than 70%.
All contacts should meet Amazon.com expectations for quality.
Logs in on time; logs out not before the end of scheduled shift.
Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
Demonstrates appropriate sense of urgency for phone service levels.
All other duties as assigned.
Candidate Profile :
1. Any Undergraduate/Graduate/Post Graduate can apply
2. Excellent communication skills in English (Both in written and verbal)
3. Highly customer centric
4. Flexible to work in 24/7 shifts
Innovative and Think out of the Box attitude !!
Salary:Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Back Office/Web/Transaction Processing
Role:Associate/Senior Associate -(NonTechnical)
Keyskills:bcom, bsc, bba, ba, bbm, bca, btech, be, fresher, BPO and Customer Service / Operations, KPO and Customer Service / Operations, ITES and BPO and Customer Service / Operations, ihm, iimc, voice process, voice support, bhm
Desired Candidate Profile
Education:(UG - Any Graduate) OR (PG - Any Postgraduate) OR ( Doctorate - Any Doctorate - Any Specialization)
Please refer to the Job description above
Company Profile
Amazon Development Centre (India) Pvt. Ltd.
At Amazon, we have re-invented the online shopping experience, cloud computing, publishing and even the book. But that"s not all. While most people have heard of Amazon.com, Amazon web services and Kindle products, not many know that we also develop video games, engineer music and video streaming technology, shoot high fashion photography and help other businesses sell and distribute their products. We want you to help share and shape our mission to be 'Earth"s most customer centric company'. Amazon"s evolution from website to e-commerce to development platform is driven by the spirit of invention that is part of Amazon"s DNA. It"s what we do every day - and the good news is that we have only just begun. Building on the company"s mission of being the 'Earth"s Most Customer-Centric company' Hyderabad Customer Service started operations in 2005 and has grown steadily in size and scope ever since. We provide 24/7 world class customer service support to North America and UK customers.
Contact Details
Recruiter Name:Shiny BK
Contact Company:Amazon Development Centre (India) Pvt Ltd
Address: 9th and 10th Floor, Building No.9, Raheja Mind Space, Madhapur HYDERABAD,Andhra Pradesh,India
Email Address:
Telephone:7799882820
Reference Id:0588
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