19:45
Unknown
Walkin Event for Quality Analyst
by IBM India Pvt. Limited in Bengaluru/Bangalore
Experience: 1 to 4 years
Job Description
Designation: - Quality Analyst
Job Description
# Enable the operations teams achieve & exceed client metrics
# Perform Call monitoring, Ticket checks & Call Calibrations - Achieve targets
# Effective Coaching & feedback to entire span of agents/ service representatives
# Monitor team performance, generate reports, trends & dashboards
# Ability to analyze data & perform a thorough Root Cause Analysis
# Take new actions within & across teams, to improve productivity and share best practices
# Ability to collaborate across multiple teams for process improvements and standardization
Skills Required
# Six Sigma preferred
# Knowledge on 7 QC tools is mandatory
# Good Communication Skills: Written and Oral
# Knowledge of GDF and implementation aspect of the same
# Knowledge of quality standards and practicality of same.
# Quality Certification will be considered
# Great level of confidence and analytical skills
# English: Fluent
Venue Details:-
On 25th July & 26th July
Timings: - 12pm to 4pm
IBM India Pvt. Ltd, D Block EGL, Domlur-Kormangala Inner Ring Road, Bangalore
Pl note: - This role is not into QA testing
MANDATORY DOCUMENTS TO BE CARRIED WITH THE CANDIDATES
Updated Resume
Photo Id proof (PAN Card or Passport or Voter's Card or Driving License) - Original
Regards,
Deepak Kumar A
Salary:Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Quality
Role:Quality Coach
Keyskills:Quality analyst, Quality, quality control, six sigma, lean, green belt, 6 sigma, kaizen, tqm, total quality management, Quality Associate, Call Monitoring
Desired Candidate Profile
Education:(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)
Please refer to the Job description above
Company Profile
IBM India Pvt. Limited
IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
To know more about business units at IBM India, click on the 'About Us' link above.
Contact Details
Recruiter Name:Deepak Kumar A
Contact Company:IBM India Pvt Limited
Telephone:08041775945
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