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Walk In Interviews for Seller Support - International Email Support
by Amazon Development Centre (India) Pvt. Ltd. in Bengaluru/Bangalore
Experience: 0 to 3 yrs. | Salary: INR 2,25,000 - 2,75,000 P.A
Job Description
An Amazon.com Seller Support Associate is a critical part of Amazon.com's mission to deliver timely, Accurate and Professional service to Amazon.com sellers. In a fun and fast-paced environment, this position requires extensive e-mail communication with sellers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.
Interested candidates walk in to the below address.
Date: (8th Jul 2013 - 10 Jul 2013)
Walk In Venue:
Vatika Business Centre
2nd Floor, Divyashree Chambers,
Wing A 11, Langford Town, Bangalore 25
Landmark: Next to hockey stadium
Timing: Between 11:00 AM - 2:00 PM
General Summary of responsibilities:
Demonstrates clear and polite written and oral communication.
Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrates knowledge and use of departmental resources, policies and procedures.
Answers messages in authorized email queues as directed by Workflow and Supervisor.
Understands and correctly uses all available tools.
Maintains acceptable email handle time, while remaining friendly and informative.
Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group.
Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.
Logs in on time; logs out not before the end of scheduled shift.
Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
Demonstrates appropriate sense of urgency for email response times.
All other duties as assigned
Position Qualifications:
Graduate
One or more years experience in customer service preferred.
Basic computer skills & knowledge of the Internet required
Advanced computer skills using a variety of programs highly desired
24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Knowledge and Skills
Should be willing to work in Night Shifts
Excellent Internet Navigation Skills
Basic Typing/Keyboarding skills
Proficiency in Microsoft Outlook and working knowledge of MS Office applications
Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality
Significant email and online customer service experience preferred.
Salary:INR 2,25,000 - 2,75,000 P.A
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Back Office/Web/Transaction Processing
Role:Associate/Senior Associate -(NonTechnical)
Keyskills:Fresher, Customer service, Customer Support, Email Support, voice support, customer care, ITES, KPO, BPO, Call Center, Captive Center, Chat Support, Technical Support
Desired Candidate Profile
Education:(UG - Any Graduate - Any Specialization) AND (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Other Doctorate)
Please refer to the Job description above
Company Profile
Amazon Development Centre (India) Pvt. Ltd.
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Contact Details
Recruiter Name:Mr./Ms.
Contact Company:Amazon Development Centre (India) Pvt Ltd
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