Walk-in for Freshers - B.Tech (CS/IT/EEE/ECE/E&I) , BCA / B.Sc. - (CS / IT / Mathematics / Statistics) - 2013 Pass Out Only

Walk-in at Jaipur for Freshers 2013 Passed Out

Job Description

Walk-in for Freshers  - B.Tech (CS/IT/EEE/ECE/E&I) , BCA / B.Sc. - (CS / IT / Mathematics / Statistics) - 2013 Pass Out Only

 

Walk-in Location : Jaipur

Job Location : Noida

 

Job Description :

 

Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users

Identify, evaluate and prioritize customer problems and escalations

Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions

Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any)

Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's

Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact

Administer and provide User account provisioning & activities

Assign work orders / incidents to appropriate support teams and follow up until closure.

Route problems to internal 2nd and 3rd level IT support staff

Escalate complex problem to appropriate support specialists

Routine maintenance updates with other IT staff and business units

Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution

Participate in on-going training and departmental development

Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

 

Soft Skills :

 

Excellent communication and conversation skills (Verbal and Written)

Good documentation skills

Good working knowledge of MS OFFICE

Should have good customer handling skills

Able to handle unforeseen situations

High level of acceptance

Can drive HCLs value and its methodology

 

 

Technical Skills / Experience/Certification requirements :

 

Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone

Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must

Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared

Ability to learn new information quickly and the willingness to do so at all times

Ability to work flexible hours from time to time to cover for other staff

Should have understanding of IT Environment and ready to learn new processes and technologies

Customer Focus

Teamwork

Technical Expertise

Interpersonal Effectiveness

Concern for Order and Quality

Knowledge of basic Networking and other technologies

Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

Good to have basic understanding of Client Server Architecture, OS

CCNA/MCP/MSCAPreferred

 

Education requirements :

 

B.Tech (CS/IT/EEE/ECE/E&I) , BCA/ B.Sc. - (CS / IT / Mathematics / Statistics)

60% throughout in academics

No current backlogs

2013 Pass Out only

 

Terms & Conditions :

 

Willing to sign Service agreement (As applicable)

Willing to relocate, if required

Willing to work in 24*7 environment

CTC of 1.8 L

 

Job Location : Noida

 

Date : 23rd July 2013, Tuesday.

 

Time : 9 am 12 Noon Registration. (after 12 Noon no registration will be entertained)

 

Walk-in Venue - Jaipur Engineering College & Research Centre

JECRC Campus, Opp. EPIP Gate,

Behind Bharat Petroleum Depot, Nr. Sanganer Sadar Thana,

Tonk Road, 302022, Rajasthan, India

Phone: +91-141-2770232 ext. 235

Desired Profile Please refer to the Job description above

Experience 0 - 1 Years

Industry Type IT-Hardware & Networking

Role Fresher

Functional Area IT Hardware, Technical Support, Telecom Engineering

Education UG - B.Tech/B.E. - Any Specialization, Computers, Electrical, Electronics/Telecommunication, Instrumentation, BCA - Computers, B.Sc - Any Specialization, Computers, Maths, Statistics 

PG - Post Graduation Not Required 

DOCTORATE - Doctorate Not Required

Location Noida

Keywords Hardware & Networking

Contact Human Resource 

HCL Technologies Limited 

Telephone 044-33410704