UST Global jobs Process Associate - Voice

UST Global jobs Process Associate - Voice

Job Description : Should be a graduate with good communication skills and flair for providing World Class customer service, candidates having an year experience (or fresher) working in technical trouble shooting process and who have excellent customer service skill/communication will be given added advantage

Should be ready to work in India Nights shifts supporting US customers and should be willing to make outbound and taking inbound calls

Remotely troubleshoot store issues gaining cooperation of store personnel to assist in problem diagnosis and first call resolution

Handle in-bound rollover calls from the Call Center in a professional manner in accordance with department Service Level Agreement

Contribute to special projects as directed by supervisory team

Contribute to team success by achieving individual performance metrics, thus contributing to team achieving team metrics

Manage personal individual performance records; provide monthly update on measures to direct supervisor

Demonstrate proficiency in Microsoft Office Suite of applications, specifically; Word, Excel, Access, Outlook

Willing to learn and highly motivated

 

Please feel free to call 87545 14416 in case of any clarificarions.

Desired Profile

Candidates should be willing to work in night shifts.

Excellent Communication skills

Freshers with Arts and Science grad can apply.

Freshers with BE/MBA are NOT eligible to apply.

 

Experience 0 - 2 Years

Industry Type BPO / Call Centre / ITES

Role Associate/Senior Associate -(Technical)

Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations

Education UG - Any Graduate - Any Specialization 

PG - Any Postgraduate - Any Specialization, Post Graduation Not Required 

DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required

Compensation: INR 1,00,000 - 1,50,000 P.A. Right skills deserve the right package

Location Chennai

Keywords BPO Voice, International Voice, Voice and aCcent, voice and accent Voice and Accent

Contact Manoj 

US Technology International Pvt Ltd 

Website http://www.ust-global.com

We are a leading IT company with more than 10000 employees. We are one of the fastest companies to attain CMM Level 5, CMMi, and PCMM Level 5. We have vast experience in software solutions for areas like retail, banking & financial services, airlines, healthcare, shipping & transportation, networking, telecommunications automobiles and manufacturing.