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Tech / Cust Support Voice Wipro (Sal 2.2-2.7 Lac Min 1yr BPO Exp Must)
by Wipro BPO (A Division of Wipro Ltd.) in Kolkata
Experience: 1 to 4 years
Salary: INR 2,25,000 - 2,75,000 P.A
Openings: 25
Job Description
Technical / Customer Support Specialist International Voice required with the following skill set:
Excellent Spoken English skill is a MUST
Minimum of 1 Year of BPO Experience is a MUST
Sound Technical Skills - Windows OS, MS Office, Knowledge of computer hardware, network and Internet services
Ability to analyze and solve customer queries over the phone ( INBOUND, NO SALES )
Excellent communication skills with ability to manage customer conversation ensuring confidence, clarity and ability to build rapport.
Strong interpersonal skills & Strong analytical skills.
Keyboard & PC Literate (User level knowledge of Microsoft Operating Systems including simple networking and wireless) .
Aptitude for understanding and quick learning of new technology.
5 days/week (2 Week Offs)
Free Pick-Up & Drop facility provided with Security Guard (As Per Company Policy)
Provident Fund, Gratuity, Mediclaim, Life Insurance etc. provided
Salary Package Offered to Suitable Candidates: 2.25 to 2.75 Lac Per Annum
PRINCIPAL RESPONSIBILITIES:
Take responsibility for owning and resolving customer issues ensuring that an exceptional customer experience is delivered on every contact.
Quickly identify customer dissatisfaction and take every opportunity to apologize, recover the Customers' perception and deliver an outstanding experience.
Take responsibility for ownership and delivery of own KPI targets.
Positively welcome coaching and feedback to continually improve own performance.
Work effectively as part of a team, share best practice and contribute to the success of the team.
Providing a positive contribution to the team and business by identifying better ways of doing things while maintaining an excellent understanding of the role and knowing how it fits into the organization. Suggest ways to improve how we work.
Good To Have:
Experience of working with distressed customers.
User level knowledge of Apple Mac Operating Systems.
User level knowledge of email for communication.
User level knowledge of Smart Phones, Tablets and similar devices.
Diagnostic experience with Microsoft and Apple products.
Diagnostic experience with Smart Phones, Tablets and similar devices.
To apply, please call Jyoti 033 3095 4576 or send your resume to JYOTI.KAMAL@WIPRO.COM Now!!
Salary:INR 2,25,000 - 2,75,000 P.A. Performance Incentives + Free Pick & Drop with Security etc.
Industry:BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)
Keyskills:TSA, Wipro, inbound, tsr, technical support, inbound, helpdesk, technical helpdesk, TSE, Techincal Troubleshooting, bpo, customer support, customer service, CSA, CSE, CSR, call centre, ITES, kpo
Desired Candidate Profile
Education:(UG - B.Sc - Any Specialization, B.Com - Commerce, B.A - Any Specialization, B.B.A - Management, BCA - Computers, Any Graduate - Any Specialization, BHM - Hotel Management, Diploma - Computers, Electrical, Electronics/Telecommunication) AND (PG - Post Graduation Not Required) AND ( Doctorate - Doctorate Not Required)
Desired Candidate Profile:
Minimum of 1 Year of BPO Experience is a MUST
Undergraduates & Graduates in any stream
18-45 years of age
B.E. & BTech candidates are NOT eligible
CA, MTech, MBA & MCA (or equivalent) NOT eligible
Excellent Spoken English skill is a MUST
Candidates should not be part of any Regular Academic course.
Willing to work in Night Shifts (Rotational shifts)
Free Pick-Up & Drop facility provided with Security Guard (As Per Company Policy)
Ready to work in Technical Support VOICE process
Salary Package Offered to Suitable Candidates: 2.25 to 2.75 Lac Per Annum
To apply, please call Jyoti 033 3095 4576 or send your resume to JYOTI.KAMAL@WIPRO.COM Now!!
Company Profile
Wipro BPO (A Division of Wipro Ltd.)
In tune with the Wipro philosophy of growing leaders, the culture and environment at Wipro BPO is one that promotes self-development in perpetuity.
There are career oppo
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