iGate Walkins for Associate - Desktop Support - 2 Opening(s)

iGate Walkins for  Associate - Desktop Support - 2 Opening(s)

iGATE is a ~$1 billion organization, providing full-spectrum consulting, technology and business process outsourcing services differentiated by a Business Outcomes-based business model. Driven by the philosophy of 'Accountable for Clients" Business' powered by iTOPS (Integrated Technology and Operations) platforms, iGATE provides effective solutions to over 184 Fortune 1000 clients globally across verticals including Insurance and Healthcare, Life Sciences, Banking and Financial Services, Manufacturing, Retail, Logistics and Distribution, Communications, Energy and Utilities, Media, Entertainment, Leisure, Travel, and Public Sector and Independent Software Vendors.

Designation : Associate - Desktop Support - 2 Opening(s)

Job Description : Responsible for providing service assurance to Reliance Web Store Users.

Resolving application related issues of Lotus Notes, LAN, Printer, Scanner and troubleshooting, Network monitoring.

Installation and configuration of business application software (i.e. MS Windows XP/Vista, MS Office XP/2007, Lotus Notes, Internet Explorer, Antivirus)

Log incidents to different 3rd party suppliers and constantly chase up for updates and quicker resolutions to minimize the overall downtime and to have overall greater productivity.

Taking care of the various project escalations, timely call resolution within the SLA.

Desired Profile : Any Graduate/ 3yrs Diploma

MCSE/CCNA Certified

Experience in Hardware & Desktop level support , Web-Browser , Antivirus Clients , Email Clients , OS like Windows 

Good Communication Skills , General Shift (11 am-8 pm), Willing to do field job.

Good Experience in Hardware Maintenance and Desktop Level Support 

Ability to Understand and support devices likes Desktops/ Laptops, Printers. 

Hands on experience in Installation & troubleshooting of Desktops, Laptops, Printer, & Windows based applications

Good understanding of Client side applications such as Web Browser, Anti- virus clients, and email clients.

Good Knowledge on OS like Windows etc. 

Good Interpersonal skills & customer support attitude 

Canddiate should be ready to do Field Job.

Experience 1 - 3 Years

Industry Type IT-Software / Software Services

Role Hardware Design Engineer

Functional Area IT Hardware, Technical Support, Telecom Engineering

Education UG - Any Graduate, Diploma 

PG - Post Graduation Not Required 

DOCTORATE - Doctorate Not Required

Location Guwahati, Lucknow

Keywords Associate Desktop Support, Desktop Support, Hardware & Desktop level support, Web - Browser, Antivirus Clients, Email Clients, OS like Windows

Contact Asha Sharma 

iGATE 

Email asha.sharma@igate.com

Website http://www.igate.com

Job Posted 19 Jun

Reference 133580/133581