IBM Hiring Freshers 2012 & 2013 Passout's

Job Role : End User Support - Service Desk Delivery (SDD)

Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

Remote Infrastructure support delivery

Perform problem cause analysis

Resolve routine customer problem

Ability to Identify Opportunity & Implement Process Improvements

Has technical experience and skills in the areas of problem determination, creativity and analysis.

Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills

Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting

Browser Support - Internet Explorer

Strong computer skills required

Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN

Excellent oral and written communication skills.

Excellent customer service orientation

Neutral accent

Desired Skills

Ability to identify basic hardware parts and aware of basic hardware concepts

User level familiarity with at least one e-mail client - Outlook, Notes etc..

Skilled in commercially standard software applications and major desktop operating systems.

Awareness of basic networking concepts and technologies.

Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility Criterion

Job Location

Bachelor's Degree/ Diploma (2011, 2012 & 2013 passouts only )

-Fluency In Communications Skills (both spoken and written)/ soft skills 

Hyderabad & Bangalore

Additional Information

Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.