07:29
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IT Helpdesk - Technical Service Representative
by IBM India Pvt. Limited in Bengaluru/Bangalore, Hyderabad / Secunderabad
Experience: 0 to 4 years
Job Description
PLEASE MENTION IBM HUMAN RESOURCES TEAM : DEEPAK KUMAR ON TOP OF YOUR RESUME
Dear Candidate,
Congratulations! You have been short-listed and to take your candidature forward for further rounds of Interview with IBM India, please come down to the below mentioned address & also please go thru the Job Description.
DETAILS OF THE INTERVIEW
Date & Time of Interview : 26th, 27th, 28th June 2013 btwn 12pm to 4pm
Venue details:
BANGALORE:-
IBM India Pvt. Ltd, EGL D Block, Behind Dell, Koramangala Inner Ring Road, Bangalore
Or
IBM India Pvt. Ltd, G1, Ground Floor, Manyatta Tech Park, Hebbal Outer Ring Road, Bangalore
HYDERABAD:-
IBM India Pvt. Ltd, 3 B, MindSpace, HI-Tech City, Madhapur, Hyderabad
ON SATURDAY 29TH JUNE 2013 BTW:- 10AM TO 1PM
IBM India Pvt. Ltd, G1, Ground Floor, Manyatta Tech Park, Hebbal Outer Ring Road, Bangalore
Or
IBM India Pvt. Ltd, SA1, Ground Floor, Opp to Jalbhavan, Banerghatta Road, Bangalore
Contact Person- Deepak Kumar A
MANDATORY DOCUMENTS TO BE CARRIED-
1. Original photo id proof ( Pan card, Voters Id card or Passport)
2. Hard copy of this call letter
3. Updated resume
JOINING LOCATION: Bangalore/Hyderabad
JOB ROLE: IT Helpdesk - Technical Service Representative
Job Description :
Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
# Remote Infrastructure support delivery
# perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.
Mandatory Skills
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent
Desired Skills
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
Eligibility Criterion
# Bachelor's Degree/ Diploma
# Fluency in Communications Skills (both spoken and written)/ soft skills
Additional Information
# working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.
Salary:Not Disclosed by Recruiter
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Voice
Role:Associate/Senior Associate -(Technical)
Keyskills:TSR, technical support, technical support representative, technical support executive, tech support, csr, tsa, tse
Desired Candidate Profile
Education:(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)
Please refer to the Job description above
Company Profile
IBM India Pvt. Limited
IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
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