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HSBC Openings for Account Opening Officer- Bangalore
Job Description : International Banking Centre is a department which assists customers with account opening and their international banking needs.
Have a passion for customer service considering it is a process catering to premier customers.
To acquire detailed understanding of the process design and to be able to exceed SLA standards
Maintain highest standards of audit and compliance requirements
Establish and maintain effective relationship with customers, business partners and identify areas of service improvements
Meet targets on productivity and accuracy within stipulated time frame. Instructions/requests are correctly interpreted and fully undertaken.
Acquire knowledge on procedures related to relevant processes.
Ensure all data requirements is completed and updated in a timely manner.
Desired Profile Skills Required:
Excellent verbal and written communication skills
Passionate about Customer Experience
Fast learner and have a can do approach
Needs to be acceptable and flexible to rapidly changing business, internal scenarios and unexpected events.
Ability to drive & motivate self & the team to deliver under pressure.
Ability to understand complex concepts & extract relevant information from extensive documentation quickly.
Demonstrated ability to rapidly build relationships with key stakeholders
Knowledge of and experience in sound planning, organizing and analytical skills
Proven consistent performance record
Knowledge and experience in problem solving techniques
Good team player
Good decision making
Result orientation
Be flexible to work shifts/weekends/ work extended hours when required
Academic Qualifications: Graduate in any stream
Years of Experience: 0-5 years of experience.Freshers are welcome to apply. BPO experience can be added advantage
Type of Experience: Freshers are welcome to apply. BPO experience can be added advantage
Location: Bangalore, India
Experience 0 - 5 Years
Industry Type BPO / Call Centre / ITES
Role Customer Service Executive
Functional Area Financial Services, Banking, Investments, Insurance
Education UG - Any Graduate - Any Specialization
PG - Any Postgraduate - Any Specialization
DOCTORATE - Any Doctorate - Any Specialization, Doctorate Not Required
Location Bengaluru/Bangalore
Keywords Account Opening Officer, Customer Service, BPO, Process Design, Account Services, Call Center, Account Opening, Customer Service Executive
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