09:37
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Amazon Hiring Freshers - International Email Support in Hyderabad / Secunderabad
Job Description:
An Amazon.com Seller Support Associate is a critical part of Amazon.com's mission to deliver timely, Accurate and Professional service to Amazon.com sellers. In a fun and fast-paced environment, this position requires extensive e-mail communication with sellers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.
Walk In Interviews:
From: 1st - 3rd August 2013
Timings: 10 am to 1 pm
Qualification: Any Graduate
Contact Person: Minu Mavoori / Roma Bhambawani
Documents to carry:
Resume
ID proof
All education and employment documents
General Summary of responsibilities:
Demonstrates clear and polite written and oral communication.
Escalates sellers issues appropriately and correctly. Demonstrates timely accurate and professional customer service.
Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrates knowledge and use of departmental resources, policies and procedures.
Answers messages in authorized email queues as directed by Workflow and Supervisor.
Understands and correctly uses all available tools.
Maintains acceptable email handle time, while remaining friendly and informative.
Maintains productivity (currently measured in Contacts per Hour CPH) at or above published standard for skill group.
Maintain quality (currently measured in Expressed Dissatisfaction Rate - EDR) at or below published standard for skill group.
Logs in on time; logs out not before the end of scheduled shift.
Staffs entire phone shift and "aux codes" correctly for all breaks, meals, meetings and events.
Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
Demonstrates appropriate sense of urgency for email response times.
All other duties as assigned
Position Qualifications:
Graduate
One or more years experience in customer service preferred.
Basic computer skills & knowledge of the Internet required
Advanced computer skills using a variety of programs highly desired
24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Knowledge and Skills
Should be willing to work in Night Shifts
Excellent Internet Navigation Skills
Basic Typing/Keyboarding skills
Proficiency in Microsoft Outlook and working knowledge of MS Office applications
Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality
Significant email and online customer service experience preferred.
Please mention Naukri on your Resume - During Interview
Salary:INR 2,25,000 - 2,75,000 P.A
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Back Office/Web/Transaction Processing
Role:Associate/Senior Associate -(NonTechnical)
Keyskills:Fresher, Customer service, Customer Support, Email Support, voice support, customer care, ITES, KPO, BPO, Call Center, Captive Center, Chat Support, Technical Support
Desired Candidate Profile
Education:(UG - Any Graduate - Any Specialization) AND (PG - Any Postgraduate - Any Specialization, Post Graduation Not Required) AND ( Doctorate - Other Doctorate)
Please refer to the Job description above
Company Profile
Amazon Development Centre (India) Pvt. Ltd.
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